We take responsibility for an agreed scope of your company IT environment. We support users, administer infrastructure, monitor systems, secure data and plan IT development.
HELPDESKSERVERSNETWORKSBACKUPMONITORINGSECURITY
IT OUTSOURCING / MANAGED SERVICES
MONITORING: ACTIVESUPPORT: ONLINE ›
02 / RESPONSIBILITY SCOPE
From the user workstation to servers and networks
KTS IT outsourcing is not a single repair service but consistent care of the company environment. The scope is agreed with you — from daily helpdesk through servers and security to infrastructure development.
01
Helpdesk and users
Remote and on-site support, workstations, accounts, mail, printers, applications, permissions and day-to-day user issues.
02
Servers and virtualization
Administration of Windows Server, Linux, NAS, network services and virtual environments. Updates, performance and continuity.
Hardware and licence selection, replacement planning and coordination with telecom operators and external vendors.
08
Documentation and development
We document the environment, configurations and dependencies, then recommend modernization and development.
03 / PROACTIVE CARE
More than firefighting
Outsourcing should not mean waiting for a call saying something is broken. We analyse recurring issues, observe service health and recommend changes that reduce future risk.
✓resource and service monitoring
✓backup and capacity control
✓updates and security
✓recurring incident analysis
✓infrastructure development recommendations
04 / SLA AND PRIORITIES
Rules are agreed before an outage
Service scope, availability hours and expected response times are agreed individually, with clear critical systems and escalation paths.
01
CRITICAL
Failure blocking the company or a key business process.
02
HIGH
Problem affecting an important service, server or user group.
03
STANDARD
Daily requests, configurations and user tasks.
05 / THE WHOLE ENVIRONMENT
From workstation to infrastructure
01USER
02WORKSTATION
03APPLICATIONS / ERP
04NETWORK / VPN / FIREWALL
05SERVERS / VIRTUALIZATION
06BACKUP
07MONITORING
06 / COOPERATION MODELS
Scope matched to your organization
01
Managed IT care
Regular support, monitoring and agreed responsibility.
02
Co-managed support
KTS as specialist backup for your internal administrator or IT team.
03
Projects and interventions
Migrations, deployments, upgrades, incidents and specialist tasks.
07 / STARTING COOPERATION
First we learn your environment
We do not begin by replacing everything. First we identify what works, critical points and changes that bring real value.
servers and services
network and remote access
backup and recovery
accounts and permissions
security and updates
key applications and licences
08 / WHY KTS
Technology, experience and responsibility
01
20+ years of experience
We understand both legacy environments and modern platforms and can connect them safely.
02
Servers + networks + software
We understand infrastructure, systems and business applications as one environment.
03
Our own software
When an off-the-shelf tool is not enough, we can build an integration, automation or dedicated solution.
04
Proxmox / HA
We design virtual environments, clusters and high availability.
05
ERP and databases
We understand business systems and the data your company works with.
06
Local and remote
We support companies in Toruń and remote environments throughout Poland.
09 / CONTACT
Let’s talk about IT support for your company
We can take full responsibility or complement your internal team. We define the scope after learning your infrastructure and business priorities.
